Returns & Exchanges

At The Jojoba Company, we want you to love your natural skincare journey; if you are not completely satisfied with your purchase, we offer a 30-day return policy for products purchased directly from our website.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and the reason for your return to initiate the authorization process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original components.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized postal service location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, your refund will be processed to your original payment method within 5-7 business days.